Disney's New Attraction Queue System: A Step Towards Inclusion, or a Controversial Move?
Disney has recently made some changes to its attraction queue system, introducing a new feature called 'Attraction Queue Re-Entry' or 'Meet-Up'. This update aims to provide better accessibility options for guests with specific needs, but it has sparked some debate and raised important questions.
The New Attraction Queue Re-Entry Feature
The 'Attraction Queue Re-Entry' option is now available on both the Walt Disney World and Disneyland Resort websites. It offers an alternative to the previously controversial Disability Access Service (DAS). Here's how it works:
- Guests with specific needs, such as medical or accessibility requirements, can now exit the queue while their party continues to wait.
- They can then re-enter the queue prior to boarding the ride, ensuring they don't miss out on the experience.
- Additionally, guests can choose to wait outside the queue and meet up with their party before boarding, depending on their needs and the nature of the attraction's queue.
Addressing Privacy Concerns
One of the key issues with the previous DAS system was the requirement for guests to repeatedly disclose private details of their disability to multiple cast members. The new instructions explicitly state that guests no longer need to discuss their reasons for needing to leave the queue or wait outside. This change aims to respect the privacy and dignity of guests with disabilities.
Support and Accommodations
The updated instructions also clarify that guests can take another person from the line with them if they require assistance. However, it's important to note that at least one member of the party must remain in the queue. If a guest is traveling alone or with party members who cannot be left alone, they are advised to contact Accessibility Services prior to their visit.
A Step Towards Inclusion?
While these changes aim to improve accessibility and provide more flexibility for guests with specific needs, they have also faced criticism. Some argue that the new system still falls short of fully accommodating guests with disabilities, and that more comprehensive solutions are needed.
The Ongoing Debate
The updates to DAS and the introduction of Attraction Queue Re-Entry/Meet-Up have sparked a class-action lawsuit against Disney, alleging disability discrimination. The case is ongoing, with a fired Disneyland cast member also sharing his concerns about the DAS changes in a viral TikTok video.
Furthermore, a disabled shareholder has asked Disney to hire an independent expert to review the risks associated with the DAS changes, a proposal that Disney has accepted but recommended shareholders vote against.
Your Thoughts?
These updates and the ongoing debate surrounding accessibility at Disney Parks raise important questions. How do you feel about the changes to DAS and the new Attraction Queue Re-Entry/Meet-Up system? Do you think Disney is taking the right steps towards inclusion, or are there still improvements to be made? Share your thoughts and join the conversation on social media.
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